information architecture

information foundations for enterprise ai enablement

Building the Right Information Foundations for AI Enablement

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AI is only as good as the data it’s built on. You’ve heard the promises–efficiency, automation, and insight at scale. But the reality is, AI can only deliver if it has high-quality, well-structured, and easily accessible information to work with. Enterprises rushing to integrate AI into high-stakes decision-making and strategic initiatives without first addressing their …

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Ontologies connect objects to one another in a web-like structure

Ontology 101: What It Is, Why It Matters, and How to Use It

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What if your data could connect itself? Imagine a system that stores information and understands how it all fits together. That’s the power of an ontology. What Is an Ontology? In Information Science, an ontology is a structured framework for representing knowledge within a domain. More simply, it connects objects and concepts through defined relationships, …

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Information Architecture and Data Strategy

Information Architecture and Data Strategy for Expert and Community-Generated Product Support Content

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About the Project Factor recently partnered with a well-known Fortune 500 business and finance software provider on an enhanced Alignment Accelerator focused on information architecture for customer support and customer self-help content. This was a new workstream with a client with which Factor has worked on several previous projects. Factor’s relationship with the client began …

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