Perspectives

Serving CROW

In this two-part series, I will be borrowing from the presentation I gave at the Information Architecture Conference earlier this year: Moving Information Across Boundaries, Information Theory for Information Architecture. (1 of 2)

Everyone Is in the Information Business

Every organization is in the information business; most work centers around organizing , governing, and distributing information. Sometimes the information itself is the end product: content, whether streaming videos or articles on a website, needs to be organized so that people can find what they’re looking for. The same applies to products: digital environments have …

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How Digital Teams Can Begin Planning for Language Models – Part 2

Image Source: Photo 64004277 / Puzzle © Mikael Damkier | Dreamstime.com In part 1 of this series, I discussed how language models require careful attention to deliver accurate information. Since out-of-the-box language models are trained on general knowledge, using them to leverage your company’s information requires intentional information architecture workflows. In this post, I’ll describe …

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The letters of the alphabet are written out on a chalkboard, but there are blanks in place of a few of the letters. A school girl is writing in the missing letters.

How Digital Teams Can Begin Planning for Language Models – Part 1

Image Source: Photo 135270998 © Bangkok Click Studio | Dreamstime.com From image recognition to conversational text powered by massive datasets of recorded human knowledge, our social and business ecosystems are on the cusp of a major paradigm shift in knowledge retrieval and information interaction. Large language models (LLMs) are the poster child for applying artificial …

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