Missed the Henry Stewart Semantic Data Conference keynote? Factor has you covered with an exclusive, can’t-miss webinar on the same topic. Aligning your organization around a common purpose requires an often overlooked transformation – a shift to a semantic mindset. Organizations with a semantic mindset possess a shared understanding of the meaning of core business …
About the Project Factor recently partnered with a well-known Fortune 500 business and finance software provider on an enhanced Alignment Accelerator focused on information architecture for customer support and customer self-help content. This was a new workstream with a client with which Factor has worked on several previous projects. Factor’s relationship with the client began …
As taxonomy consultants at Factor, we are frequently engaged to help our clients clean up and improve existing taxonomies; these have often developed ad hoc and, often, have not been constructed or managed by taxonomists. This is fine! Having controlled lists of tags is better than not…having controlled lists of tags, and it’s a great …
On Term Formation: Consistency, Standards, and Exceptions Read More »
About the Client The company: well-known consumer software company with several major brands/products related to financial services. Our stakeholders were part of the IT department and were responsible for managing self-help content on a corporate intranet site. The Challenge It’s something we see at almost every organization we work with: content silos. For every content …
How to Inspire Trust in Content Through a Cross-Platform Content Strategy Read More »
About the Project Following an Alignment Accelerator workshop, the client, a Fortune 500 publisher of business and finance software, engaged Factor to perform an inventory and audit of metadata and taxonomies that its internal service organization used for content management. This was the first step on the roadmap developed in collaboration with Factor during the …
Taxonomy Inventory and Audit for a Fortune 500 Software Company Read More »
I recently re-read a pre-LLM blog post about our work creating ontologies to support an AI-powered chatbot. My sense going into it was that our argument about the need for strong information foundations was still relevant. After re-reading it was clear that taxonomies play a crucial role in any AI application, and that role is …
There’s no shortage of stories about “AI gone wrong” in the news, on social media, and here on LinkedIn. For example, the AI Incident Database, in what is almost certainly an incomplete collection, lists nearly 4000 of them. Regardless of the metric used, these incidents damage businesses and do real harm to people. In this …
How Can Information Architecture Help Address AI Risk? Read More »
This case study describes how Factor helped a Fortune 500 publisher of business and finance software to evaluate and understand the maturity level of its internal service organization’s content ecosystem, identify gaps, and align on a roadmap to address them, in support of AI enhancements to self-help and productivity applications.
Lately I’ve been mulling over the misleading nature of the term “artificial intelligence.” Taken without context, it connotes, unintentionally, the idea of an intelligence equal to human intelligence, only artificial. It is not. It is absolutely not. But I believe that much of the recent generative AI hype is stirred by companies taking advantage of …
Technostress, Misalignment, and “Artificial Intelligence” Read More »
A recent post I wrote on LinkedIn hit a nerve. Talking about information/semantic rich projects failing due to the lack of organizational commitment is not new, for me or others in the field. Unfortunately, the reasons for these failures are often hidden to the organizations and are often pinned on bad technology, complexity, or a …
