cross-platform content strategy case study

How to Inspire Trust in Content Through a Cross-Platform Content Strategy

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About the Client The company: well-known consumer software company with several major brands/products related to financial services. Our stakeholders were part of the IT department and were responsible for managing self-help content on a corporate intranet site. The Challenge It’s something we see at almost every organization we work with: content silos. For every content …

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Taxonomy Inventory and Audit for a Fortune 500 Software Company

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About the Project Following an Alignment Accelerator workshop, the client, a Fortune 500 publisher of business and finance software, engaged Factor to perform an inventory and audit of metadata and taxonomies that its internal service organization used for content management. This was the first step on the roadmap developed in collaboration with Factor during the …

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A screen shot from a search engine shows results for AI risks, including: transparency, ethical dilemmas, dependence on AI, unclear legal regulation, misinformation, bias, security risks, job displacement, AI race, and other unintended consequences.

How Can Information Architecture Help Address AI Risk?

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There’s no shortage of stories about “AI gone wrong” in the news, on social media, and here on LinkedIn. For example, the AI Incident Database, in what is almost certainly an incomplete collection, lists nearly 4000 of them. Regardless of the metric used, these incidents damage businesses and do real harm to people. In this …

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Alignment Accelerator for a Fortune 500 Software Company

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This case study describes how Factor helped a Fortune 500 publisher of business and finance software to evaluate and understand the maturity level of its internal service organization’s content ecosystem, identify gaps, and align on a roadmap to address them, in support of AI enhancements to self-help and productivity applications.

Technostress, Misalignment, and “Artificial Intelligence”

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Lately I’ve been mulling over the misleading nature of the term “artificial intelligence.” Taken without context, it connotes, unintentionally, the idea of an intelligence equal to human intelligence, only artificial. It is not. It is absolutely not. But I believe that much of the recent generative AI hype is stirred by companies taking advantage of …

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Don’t Skip Steps, but Don’t Boil the Ocean: Practical Advice on Taxonomy Documentation

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My colleague Connor Cantrell recently wrote a piece on taxonomy governance, placing it in the context of collection lifecycle management in libraries. One of the primary reasons for governance, whether of taxonomies, metadata, content, data, records, books, academic journals, or any other digital or physical information asset, is to ensure that it’s managed in a …

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On Limitations of Systems Consuming Taxonomies

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Taxonomy management is crucial for large organizations with diverse content, yet many systems struggle with modern taxonomy structures. Common issues include: Manual Updates, Limited Functionality, Flattened Taxonomies, Inadequate Support. These limitations hinder productivity and the effective use of taxonomies. I’m interested in learning about other challenges and effective platforms for managing taxonomies.