Often, after digging into projects it becomes clear that “search” is a trailing indicator of more systemic problems. Fixing or replacing a search engine is not always sufficient to address the underlying goals (even though it is necessary in some cases). “Search” projects often morph into knowledge management, content strategy, or information modeling initiatives…
People actually using the solution, adoption, is the most important factor in the success of a SharePoint project. On a very real level, it doesn’t matter how functional everything is if people refuse to use it. And they do refuse sometimes.
“IA in a Complex Business Context” was presented at the 2015 IA Summit in Minneapolis, Minnesota. If you were at the talk and want to give feedback, you can rate it at SpeakerRate. I’d also love your feedback, find me on Twitter at @Documentalope. I’m going to tell you a story about some things I regret, …
