user experience

overhead view of old-fashioned slides and projector, indicating an archive

Taxonomies at Any Scale: Three Lessons for Archives, Corporations, and Anyone in Between

July 16, 2025 / Uncategorized / By Sam Stringer and Jake Fatooh

This article is a collaboration between the newest members of the Factor team, Jake Fatooh and Sam Stringer, who come from backgrounds in e-commerce and community archives, respectively. What could a community archive and a global tech corporation possibly have in common? When it comes to taxonomy, more than you might think. Community archives focus …

Taxonomies at Any Scale: Three Lessons for Archives, Corporations, and Anyone in Between Read More »

Bram Wessel to co-host OOUX workshop at Enterprise Experience Conference with Sophia V. Prater

July 1, 2020 / Past Events / By Factor

Come learn with Factor’s Bram Wessel! He will be presenting Detangling Information Architecture with OOUX alongside Sophia V. Prater at the Rosenfeld Enterprise Experience Conference.

Stop Requiring Remote User Research Participants to Share Their Webcam

June 15, 2020 / Perspectives / By Factor

“Body language says so much!” Says every user researcher ever. But I’d argue that this information is not as important to your research as so many people say it is—particularly during remote studies, which are more popular than ever now during the pandemic.

Webinar Recording Available: Scaling Information Dissemination for the Virtual Digital Workforce

April 15, 2020 / Webinar Archives / By Factor

In this webinar, speakers from Factor and Lucidworks discuss scaling information for a virtual digital workforce. We’ll share a case study and discuss why great Information Architecture (IA) is critical for success.

Webinar Q&A: Beyond the Data – User Research for Complex Information Challenges

August 26, 2019 / Past Events / By Factor

Factor’s Bram Wessel and Sara Ingham Hosted a free webinar on User Research for Taxonomy and IA on Wednesday, August 14th, 2019. The recording is available.

Webinar Recording Available: Beyond the Data – User Research for Complex Information Challenges

July 29, 2019 / Webinar Archives / By Factor

Factor’s Bram Wessel and Sara Ingham Hosted a free webinar on User Research for Taxonomy and IA on Wednesday, August 14th, 2019. The recording is available.

Bram Wessel speaks at Interaction 18 in Lyon, France

February 12, 2018 / Perspectives / By Factor

Bram Wessel speaks at Interaction 18 in Lyon, France

“Was Nate Silver Wrong?” Bram Wessel’s talk at the 2017 IA Summit

April 4, 2017 / Perspectives / By Factor

Transcript of Bram Wessel’s talk at the 2017 Information Architecture Summit in Vancouver, BC, Canada: “Was Nate Silver Wrong? The Crisis of Modeling in an Era of Clickbait, Fake News, and Alternative Facts.”

Learning by Teaching: Building the Community of Practice

March 1, 2017 / Perspectives / By Bram Wessel

This spring, Factor has three wonderful opportunities — two past, one yet to come — to grow our community of practice.

Build Omnichannel Experiences by Aligning Information

January 13, 2017 / Perspectives / By Bram Wessel

Is your customer experience seamless? Aligning information across systems, business units, and workflows is essential for a robust omnichannel experience. How do you provide a consistent customer experience across digital and physical touchpoints? You need to understand your users, assess your organization’s own capabilities for change, and design information structures that can be applied at scale. Understanding …

Build Omnichannel Experiences by Aligning Information Read More »