user experience

overhead view of old-fashioned slides and projector, indicating an archive

Taxonomies at Any Scale: Three Lessons for Archives, Corporations, and Anyone in Between

This article is a collaboration between the newest members of the Factor team, Jake Fatooh and Sam Stringer, who come from backgrounds in e-commerce and community archives, respectively. What could a community archive  and a global tech corporation possibly have in common? When it comes to taxonomy, more than you might think. Community archives focus …

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Build Omnichannel Experiences by Aligning Information

Is your customer experience seamless? Aligning information across systems, business units, and workflows is essential for a robust omnichannel experience. How do you provide a consistent customer experience across digital and physical touchpoints? You need to understand your users, assess your organization’s own capabilities for change, and design information structures that can be applied at scale. Understanding …

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